Shipping policy

Last Updated
October 14, 2026

Thank you for shopping with Tiveonline. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.tiveonline.com/, including order processing times, estimated shipping times, shipping costs, tracking information, and delivery-related assistance.

Shipping Origin

Orders placed through Tiveonline are processed by our business in the United States. The actual shipping origin may vary depending on product availability, fulfillment arrangements, and the destination. Delivery availability and shipping arrangements depend on the destination, product availability, and shipping options offered at checkout.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing time is separate from shipping transit time. Processing may take longer during periods of high order volume or when additional order verification is necessary.

Estimated Shipping Time

After an order has been processed and dispatched, standard shipping generally takes an estimated 6–9 business days.

The estimated shipping time begins after dispatch and does not include the order processing period.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, public holidays, customs procedures where applicable, and other circumstances affecting transportation.

Shipping Destinations

Tiveonline offers shipping to destinations where delivery is available through our checkout. Available destinations may vary depending on the product and the delivery address provided.

Please enter your complete delivery address during checkout to confirm whether shipping is available for your order.

Shipping Costs

Tiveonline offers free standard shipping for orders delivered within the United States.

For destinations outside the United States, shipping availability and applicable shipping charges may vary. Any shipping charges applicable to your order will be displayed at checkout before you complete your purchase.

Shipping Address Accuracy

Please ensure that your shipping address, postal code, contact details, and other delivery information are complete and accurate when placing your order.

If you notice an error, contact us as soon as possible at hello@tiveonline.com. We will make reasonable efforts to assist with corrections before the order is dispatched, but changes cannot be guaranteed once processing or shipping has progressed.

If an incorrect or incomplete address causes a delivery problem, please contact us so we can review the available options. Any additional charges for reshipping will be communicated where applicable and handled in accordance with applicable law.

Order Cancellation Before Dispatch

If you wish to request cancellation before your order is dispatched, please contact us as soon as possible and include your order number.

We will review the order status and let you know whether cancellation is still possible. Once an order has been dispatched, a cancellation request may need to be handled through the applicable return process.

This section does not limit any statutory cancellation rights or other consumer protections available under applicable law.

Order Tracking

After your order has been dispatched, we will provide shipping confirmation and tracking information where available.

You can use the tracking details to check the shipment's progress through the relevant carrier's tracking service.

Tracking updates may take some time to appear after dispatch. If you have not received tracking information or your tracking status has not changed for an extended period, please contact us for assistance.

Delivery Delays

Although we make reasonable efforts to support timely delivery, delays may occur due to carrier operations, severe weather, transportation interruptions, customs procedures, public holidays, or other circumstances affecting the shipment.

If your order appears to be significantly delayed, please contact us with your order number. We will review the available shipping information and provide reasonable assistance.

Nothing in this policy excludes any delivery obligations or consumer remedies that apply under mandatory law.

Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please check whether it was left in a designated delivery location or received by a household member or neighbor, where appropriate.

You may also contact the carrier for further delivery information. Please contact Tiveonline if the package remains missing so that we can review the available tracking information and assist with the next steps.

We will handle missing-package issues in accordance with the circumstances of the delivery, applicable carrier procedures, and applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at hello@tiveonline.com.

Please include your order number and, where helpful, photographs of the item and packaging so that we can assess the issue.

We will review your request and explain the appropriate next steps in accordance with applicable law and our Return & Refund Policy.

Please note that any request for photographs or supporting information does not remove statutory rights that may apply to your purchase.

Undeliverable or Returned Packages

If a shipment is returned to us because it could not be delivered, we will review the circumstances and contact you where appropriate regarding available options.

If the delivery problem results from incorrect address information, failure to collect a package, or refusal of delivery, we will assess the available options and any applicable additional shipping costs in accordance with the circumstances and applicable law.

Refunds, replacements, and reshipment arrangements will be handled in accordance with our Return & Refund Policy and any mandatory consumer rights.

Customs Duties and Import Charges

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination and applicable law.

Customers ordering from outside the United States should review the information available at checkout and the rules of the destination country. Responsibility for particular charges depends on applicable legal requirements and the shipping arrangements for the order.

Consumer Rights

Nothing in this Shipping Policy limits, excludes, or replaces mandatory consumer rights under applicable law.

Where applicable law provides delivery rights, cancellation rights, refund rights, or remedies for non-delivery, those rights remain unaffected by this policy.

Contact Information

For shipping-related questions or assistance with an order, please contact us using the details below.

Store Name
Tiveonline

Website
https://www.tiveonline.com/

Email
hello@tiveonline.com

Phone
+1 734 323 2609

Business Address
5591 Hunters Point Pike
Lebanon, TN 37087
United States

Customer Support Hours
Monday–Saturday: 9:00 AM–6:00 PM CT
Sunday: Closed

Last Updated
October 14, 2026